1win Rules and Regulations in India

These Terms set out the rules for use of the official website and mobile application in India. They apply to every registration, bet, and transaction. Your access and use must comply with Indian laws, including any state-specific restrictions on betting and games of chance. You are responsible for confirming you are allowed to participate under local law. By continuing to use the services, you agree to these Terms and related policies of 1win.

General Terms

  • Agreement and scope
    • By creating an account, completing registration, or placing any bet, you confirm that you have read and agree to these Terms, the Privacy Policy, the Responsible Gambling Policy, the AML Policy, and any bonus rules.
    • Continued use of the services after an update to the Terms constitutes acceptance of the revised version. The most recent version will govern all bets and bonuses.
  • Eligibility and local law
    • You must be at least 18 years old and legally allowed to participate in online betting under the laws of your state or union territory in India.
    • Access is prohibited where betting is restricted or banned. You must not use VPNs or other tools to evade geographic, KYC, or transactional controls.
  • Registration and account rules
    • Provide accurate, current information during registration and keep it updated. Identity checks may require government-issued ID, PAN, proof of address, and liveness verification.
    • Only one account per person is allowed. Duplicate or shared accounts are not permitted.
    • You are responsible for the security of login credentials and for all activity on your account.
  • Platform use and fair play
    • Use the services only for lawful betting on an event and for permitted gaming activities. Automated systems, bots, scraping, and any unfair advantage are prohibited.
    • We may refuse, limit, or close an account to protect integrity, manage risk, meet legal obligations, or enforce these Terms.
  • Content and intellectual property
    • All site content, odds, data, trademarks, software, and materials are protected by intellectual property laws. You receive a limited, revocable licence to access and use the services for personal, non-commercial purposes.
    • Copying, redistributing, or republishing odds, markets, event data, or software is not allowed.
  • Liability and disclaimers
    • Services are provided on an as-available basis. Interruptions may occur due to maintenance, partner outages, or network issues.
    • We are not liable for losses arising from telecommunications failures, system errors, unavailability of events, or third-party delays.
    • To the extent permitted by law, our aggregate liability for any claim relating to an account, a bet, or use of services is limited to the amount of the stake or the value of the relevant transaction.
  • Changes to Terms
    • 1win may amend these Terms to reflect legal, regulatory, or operational changes. Material changes will be posted on the website and app. You should read updates before placing new bets or claiming any bonus.

General Betting Rules

  • Who may place bets
    • Only verified account holders who meet eligibility requirements may place bets.
    • Persons located in jurisdictions where betting is not allowed must not place bets.
  • Acceptance of a bet
    • A bet is accepted once it appears in your bet history with a unique reference. The recorded time on our servers is final.
    • We may refuse any bet, suspend betting, or close markets at our discretion.
  • Odds, results, and settlement
    • Odds are subject to change until acceptance. For in-play betting, delays can apply to protect market integrity.
    • Settlement is based on the official result declared by the relevant governing body of the event. If an official result is not available, we may use reliable industry sources.
    • Obvious pricing or market errors may result in correction or voiding of affected bets.
  • Postponements and cancellations
    • If an event is postponed or abandoned, settlement will follow the market rules published for that sport or event. Where no specific rule applies, unsettled bets may remain pending for a reasonable period; otherwise, they may be voided and stakes returned.
  • Minimums, maximums, and limits
    • Minimum and maximum stakes, market payouts, and event limits are displayed on the bet slip or market page. We may impose per-bet, per-event, or daily limits for risk and compliance reasons.
  • Cash out and edits
    • Cash out and bet edit features are not guaranteed and may be available only for selected markets.
    • Any cash out value is offered on a goodwill basis and may be withdrawn at any time.
  • Bonuses and free bets
    • Promotional free bets and bonuses are governed by specific bonus terms, including wagering requirements, expiry, and market restrictions. Bonus funds cannot be withdrawn until requirements are met.
  • Bet cancellation
    • You cannot cancel a bet after acceptance.
    • We may void a bet for integrity reasons, palpable error, regulatory requirements, or breach of these Terms.
  • Taxes and compliance
    • You are responsible for complying with Indian tax obligations on net winnings. Where required by law or payment partners, deductions may be applied at withdrawal or account level.

Payment Rules

  • Funding your account
    • Supported deposit methods for India may include UPI, IMPS/NEFT, NetBanking, cards, e-wallets, and other services offered by partners. Availability depends on your verified details and location.
    • Minimum and maximum deposit limits are shown in the cashier. We may adjust limits based on risk checks and account history.
  • Withdrawals
    • Withdrawals are processed to the original payment method where possible. Where not feasible, an alternative permitted method may be used after verification.
    • Processing times depend on the method and checks. Indicative timeframes range from near-instant to 3 business days after approval.
    • We may request KYC and source-of-funds documents before approving a withdrawal, a cumulative payout, or when activity changes.
  • Fees and charges
    • Platform fees are not typically charged for deposits or withdrawals. Your bank, wallet, card issuer, or network may apply their own fees or currency charges.
  • Turnover and restrictions
    • To meet AML obligations, a reasonable turnover requirement may apply before withdrawal of recent deposits. Arbitrage, payment cycling, or using the services as a money transfer channel is not allowed.
  • Cancellations and reversals
    • A pending withdrawal can be cancelled until processed. Deposits that are successfully credited cannot be reversed.
    • Chargebacks or payment disputes may lead to account restriction and recovery actions.
  • Security and verification
    • Transactions are monitored for unusual patterns. We may hold or split payments, or request additional verification where risk indicators are present. Failure to complete verification can result in cancellation or delay of transactions by 1win.
  • Indicative payment overview
    Method Deposits Withdrawals Indicative processing time Notes
    UPI Allowed Allowed Instant to a few hours Name must match account
    IMPS/NEFT/NetBanking Allowed Allowed 2 to 72 business hours Bank schedules apply
    Cards Allowed Limited Up to 3 business days Issuer restrictions may apply
    E-wallets Allowed Allowed Near-instant to 24 hours Subject to wallet KYC

Responsible Gambling

  • Principles
    • Betting should be recreational. Avoid chasing losses, set time limits, and read market rules before placing bets.
  • Account-level controls
    • Deposit limits: daily, weekly, or monthly caps on funding your account.
    • Loss and wager limits: set maximum permitted losses or total bets over a period.
    • Session tools: time-outs, reality checks, and cool-off periods.
    • Self-exclusion: temporary or long-term exclusion from services. During exclusion, account access is blocked and bonuses are disabled.
  • Support and assistance in India
    • Tele-MANAS mental health helpline: 14416 or 1-800-891-4416.
    • NIMHANS counselling helpline: 080-46110007.
    • Gamblers Anonymous: www.gamblersanonymous.org for local meetings and online support.
  • Safeguards
    • We may apply limits or exclusions where we identify risk. Evidence of harm can lead to account restrictions for your protection.

Anti-Money Laundering

  • Legal obligations
    • The operator maintains policies and controls designed to prevent money laundering and terrorism financing, consistent with licensing and cross-border compliance requirements relevant to services offered to India-based users.
  • KYC and due diligence
    • Identification of customers using government-issued photo ID, proof of address, PAN where applicable, and liveness checks.
    • Enhanced checks for higher-risk profiles, including source-of-funds or source-of-wealth documents.
  • Monitoring and detection
    • Continuous monitoring of deposits, withdrawals, bonuses, bet patterns, and device signals.
    • Red flags include third-party payments, rapid cycles of deposits and withdrawals without genuine bets, structured transfers, account sharing, or use of forged documents.
  • Actions on suspicion
    • Temporary holds, limits, or freezing of funds while we review activity.
    • Requests for additional information or documents.
    • Refusal of transactions, account closure, and reporting to competent authorities as required by applicable law.
    • Funds may be retained where mandated.

Privacy Policy

  • Data protection commitment
    • Personal data is collected and processed for providing services, managing bets, preventing fraud, complying with AML rules, and meeting legal obligations.
  • Data we collect
    • Registration and KYC data: name, date of birth, ID details, address, PAN, and verification media.
    • Account and transactional data: deposits, withdrawals, bets, bonuses, and communications.
    • Technical data: device identifiers, IP, app version, cookies, and diagnostic logs.
    • Preference data: marketing choices and consent records.
  • How data is used
    • Service delivery, risk management, customer support, and dispute resolution.
    • Personalisation of markets and odds, responsible gambling controls, and integrity monitoring.
    • Compliance with AML, sanctions, and record-keeping laws.
    • Marketing based on consent or legitimate interests. You can opt out at any time.
  • Sharing and transfers
    • Data may be shared with payment providers, KYC vendors, analytics and security partners, and regulators where required. Cross-border transfers are protected by contractual safeguards and technical measures.
  • Your rights
    • Access, correction, and portability of your personal data.
    • Objection to or restriction of certain processing, subject to legal requirements.
    • Deletion requests where retention is not legally required. Some records must be kept for AML and tax purposes.
    • You can manage preferences in your account or contact support to exercise rights under applicable Indian law, including the Digital Personal Data Protection Act, 2023.
  • Cookies
    • We use cookies and similar technologies for authentication, security, performance, and analytics. You can adjust cookie settings in your browser or device; some features may not function without essential cookies.

Security

  • Technical safeguards
    • Transport-layer encryption for data in transit, strong encryption for sensitive data at rest, and segregation of payment data.
    • Secure hashing of passwords and credential protection.
    • Optional two-factor authentication for account access and withdrawals.
  • Organisational controls
    • Access controls based on roles, security awareness training, vendor due diligence, and periodic security testing.
    • Continuous monitoring for suspicious logins, unusual bets, and account changes.
  • Your responsibilities
    • Keep login details confidential, enable two-factor authentication, and use updated devices.
    • Inform support promptly if you suspect unauthorised use of your account or notice any unusual transactions.

Updated: