1win Privacy Policy

What personal data is collected

• Identification and verification data: name, date of birth, address, contact details, identity documents for KYC and age checks.
• Account and usage data: username, preferences, in-account settings, support communications, gameplay logs, responsible gaming settings.
• Transaction and payment data: deposits, withdrawals, payment instrument tokens, billing information, UPI or card reference numbers handled by payment gateways.
• Device and technical data: IP address, browser, operating system, app identifiers, cookies, and similar online identifiers.
• Location signals: approximate location to meet legal requirements and manage access to services.

Why this data is collected

• To provide and operate services, process transactions, and verify eligibility.
• To complete KYC, prevent fraud, manage AML screening, and ensure platform security.
• To personalise content, improve websites and apps, and deliver customer support.
• To meet legal obligations under applicable laws and to resolve disputes.

Security measures

• Encryption in transit and at rest for sensitive information.
• Access controls, least-privilege permissions, and staff confidentiality obligations.
• Network security, monitoring, logging, and periodic vulnerability management.
• Incident response procedures aligned to recognised standards and industry practices.
• Payment processing handled through PCI DSS compliant partners.

User rights

• Access: obtain a copy of personal data and information on processing.
• Correction: update inaccurate or incomplete records.
• Deletion: request erasure where permitted by law.
• Consent choices: withdraw consent for optional processing, including marketing.
• Grievance: raise concerns through the in-account support channel or the contact route published on the site.

Compliance statement: Processing is conducted in line with the Digital Personal Data Protection Act, 2023, applicable Information Technology rules, and comparable international standards such as GDPR where relevant.

• Account service and operations: create and manage accounts, enable gameplay, and maintain responsible gaming tools.
• Transactions: process deposits and withdrawals through approved payment providers.
• Security and integrity: authenticate logins, prevent fraud, and investigate suspicious activity.
• Service improvement: analyse performance, fix errors, and enhance user experience across services and websites.
• Personalisation and communications: show relevant content and send service-related notices.
• Marketing (optional): send offers subject to consent and easy opt-out.
• Analytics and reporting: measure usage, conduct statistics, and support capacity planning.
• Legal and compliance: meet AML, tax, and record-keeping requirements and respond to lawful requests.

Processing is lawful, fair, and transparent, and is limited to the purposes described in this policy.

• How to access: use account settings or contact support to request a copy of personal data.
• How to update: correct details in profile settings or submit a request for correction.
• How to delete: request deletion subject to retention duties under law and operational requirements.
• Verification: the platform may request identity proof to process a rights request.
• Timelines: requests are handled within applicable legal timelines and documented for audit.

By using 1win, users consent to security checks, identity verification, AML screening, and payment data processing by licensed payment service providers as required to deliver the services.

• Access is restricted to persons aged 18 years and above under India law and platform rules.
• The operator cannot determine a user’s age without documents provided for verification.
• If a minor’s account or data is identified, the account will be closed and personal information will be deleted where permitted by law.
• Parents or legal guardians may request deletion by contacting support and providing proof of guardianship and identity.

• Personal data may be stored or processed outside India in locations where partners, cloud providers, or affiliates operate.
• Transfers occur under contractual safeguards, technical protections, and confidentiality obligations to keep information secure.
• Use of the site constitutes consent to such cross-border transfers to deliver the online services and support operations.
• Partners handling personal data are required to protect it and use it only for authorised purposes.

• This disclaimer may limit, qualify, or clarify how certain rules in this policy apply due to changes in law, regulator guidance, or technical constraints.
• The disclaimer applies once the user accepts this policy by signing up, clicking accept, or otherwise acceding to the terms presented on the site or app.
• If any provision is found inconsistent with applicable law, the affected part will be interpreted to comply, and the remaining parts will continue in effect.
• In case of ambiguity, the interpretation most consistent with user rights and legal obligations will be applied.

• Cookies are small text files stored on a device that help the site remember user preferences and understand online activity.
• Purpose: statistics, behaviour analysis, personalisation, security, and site improvement.
• Types: session cookies, persistent cookies, and third-party analytics or advertising cookies.
• Retention: cookies used by the site are typically retained for up to 1 year unless deleted sooner by the user.
• Control: browser settings and in-site tools can be used to manage or reject cookies; some functions may not work without certain cookies.

Using 1win or creating an account signifies full acceptance of this Privacy Policy and any incorporated documents or notices. The current version published on this page prevails over previous versions from the time it is posted. Continued use after an update indicates acceptance of the revised policy where permitted by law.

• Personal data may be shared with third parties to comply with law, prevent fraud, resolve disputes, perform agreements, or deliver requested services.
• Typical recipients include payment gateways, identity verification providers, analytics vendors, customer support tools, marketing service providers (for opted-in communications), and regulatory or judicial authorities.
• A current list or description of key processors and partners is maintained on the site or provided on request, including the purpose and scope of processing.
• Providing data for these purposes constitutes consent where required by law, and processing may also occur under contract or legal obligation.

The site may contain links to external websites or apps that have their own privacy policies and practices. 1win does not control how those operators collect, use, or disclose information. Users should review the privacy notices of any external websites before providing personal data and proceed with caution.